My Data Manager FAQs and Features
+61
Under review

What's the purpose of "Connect to secure my data manager server - VPN? How does it work?

Sunil Jacob 3 years ago • updated by Hugo 4 months ago 17

What's the purpose of "Connect to secure my data manager server - VPN? How does it work?

What are the implications of not using it?

What are the implications of using it?

+48

iOS Widget shows a warning text instead of data

Javier Regueira Serrano 4 years ago • updated by ExxssTeerapong Ratchatani 1 year ago 70
iOS widget shows the message "Debes abrir My Data Manager después de cambiar la tarjeta SIM para mantener el widget actualizado" (message in spanish that translated means "You should open My Fata Manager after change the SIM card for maintaining the widget updating"), but doesn't show any data or graphic. The app is opened already but appears this message. I have tried to setup again the monthly plan, and I have even uninstalled and installed again the app, but it doesn't fix it.
Thanks in advance for your support
+47

What is the vpn for?

Julian Leiro 3 years ago • updated by Howard_Gaskins 4 months ago 1

I can not understand the use of the Vpn in this ap

+44

How do I remove someone from my shared plan?

Steve Lloyd 3 years ago • updated by Goz 2 years ago 3

I show 2 situations with my shared plan:


1 person shows twice. This is likely because they had an old phone that was updated to a new phone.


I had a family member on the shared plan that is no longer on the plan


I can find no way to remove a single entry for 1 person that shows multiple phones nor I can I find a way to remove an entire individual from the shared [lan. What am I doing wrong?

+26

Option to merge roaming data figures with normal data

Ravi Agrawal 3 years ago 0
Please give an option to merge roaming data figures with normal data as my Cellular operator allows free roaming and data roaming does not account for in a separate billing plan
+20

What are "Other" apps and why do they use so much data?!?

John 2 years ago • updated by LizBo 2 years ago 6

I enabled App Tracking. Pretty cool but what the heck are "Other" apps and why do they use so much data?


Also does the Apps section show app mobile data usage only or wifi too?

+20
Under review

How do I exclude an application (Such as Facebook and Twitter) from my data usage total?

Stuart Wighton 4 years ago • updated by Piyakorn Ganittasawat 1 year ago 13
A mobile provider in New Zealand (Spark) allows a customer to view Facebook and Twitter via their respective applications without counting towards their standard monthly data usage. 
(Up to 1GB of usage is allowed)
Can we exclude these applications from counting against MDM standard monthly data usage tracker?
+20

All data shown as roaming, not normal data.

Toby Rees 3 years ago • updated by Andres Dagotto 1 year ago 7
Issue just cropped up for for my family. Running IOS 8.4 on iPhone 4s and iPhone 6 on GiffGaff, all "in country" data is shown as roaming since July 21st. However for me on same iOS on iPhone 6 on vodaphone, it's still ok. I.e. All data is on my normal plan.
+19

Ability to export data?

t.kim2008 2 years ago • updated by Emily Gagnon 5 months ago 3

I'd like to do some data analysis on my own - can I export my data usage from the app?

+19

How to permit usage access on Huawei Y6 pro?

Soninka 2 years ago • updated by Jerome Acxinse Ampong 2 years ago 1

Hello,

the app still asks me to switch on the "permit usage access" setting, but the problem is that on my device, there simply isn't this type of setting. Even if I click on "go to Settings" on the popped up message, nothing happens.

Is there a way how to fix it please?


Thanks.