+15
Under review

Data plan including roaming

Jan Polet 2 years ago • updated by Kavita Divaker 1 month ago 9

Hi,


I've got a new data plan.

The new plan includes roaming in the EU.

How do I setup my plan to include roaming so that the data limit will be applied to regular and roaming data instead of separate plans?


What do I do when I go to country not included in the EU plan?

I don't know how to set this up.
Is it even possible

I'm looking for the answer to this too please. Amazing app but this part is frustrating!

Under review

Currently, for the new EU Roaming Policy. We suggest you to add the countries you visit more often to your mobile Plan. The data used in selected countries will not be counted under roaming. You can do this by going to Settings --> My Plans --> Additional Options --> Plan Covered Countries.

We are always looking for new ways to improve the app, so this will be simpler in future.

Currently, this feature is not supported in Android version.

+1

Hi. In my app, which is updated, I cannot find this option. What can i do?

Hello Pedro,  This feature is not available for Android devices. If you are using an iPhone and cannot see this feature. 

Please send us feedback from the My Data Manager app or via support@mydatamanager.zendesk.com (include your iOS version and iPhone model). Our team will get back to you shortly.

Hi


I checked today on Android and you did not yet add Plan covered countries.


I like the EU checkbox but it's not sufficient.


1. Many mobile providers (in Netherlands, such as KPN, Vodafone, Tele2) include Switzerland, Liechtenstein, Iceland and Norway even if they are not part of EU. Which countries do you consider in the EU package and can this be adjusted?

2. If you included Switzerland, I need to exclude it, because my provider, T-Mobile Netherlands, does not provide cheap roaming in Switzerland.


Thanks, I wish there was less variety for you to deal with.

Hello Rene, 


The EU checkbox applies to the list of countries which are officially part of EU.

We are always looking for new ways to improve the app, so your feedback will be taken into consideration.

Hello again 

I have an iPhone 7 Plus running 11.1 ios 

And the last version of your app 7.6.0


I still cannot find any option to manage roaming in Europe in the iOS app, I can't find any EU checkbox

I have now the iphoneX and app version7,10.

This is being very slow.

Hello Pedro, 

For IOS devices: We suggest you to add the countries you visit more often to your mobile Plan. The data used in selected countries will not be counted under roaming. You can do this by going to Settings --> My Plans --> Additional Options --> Plan Covered Countries.

We are always looking for new ways to improve the app, so this will be simpler in future.